1. What is your sizing guide?

We provide a detailed sizing guide on each product page to help you find the perfect fit. Please refer to the measurements and guidelines provided to select the appropriate size for each garment.

  1. How can I track my order?

Once your order is shipped, we will send you a confirmation email with tracking information. You can use this information to track your package on our website or through the designated shipping carrier’s website.

  1. What are your shipping options and delivery times?

We offer various shipping options, including standard and express delivery. Shipping times may vary depending on your location and the shipping method chosen. You can find estimated delivery times during the checkout process.

  1. What payment methods do you accept?

We accept various payment methods, including credit/debit cards and digital wallets. You can find the available payment options displayed during the checkout process.

  1. Can I return or exchange an item?

Yes, we have a hassle-free return and exchange policy. Please refer to our Return Policy for detailed information on eligibility, return process, and any applicable terms and conditions.

  1. What should I do if I receive a damaged or defective item?

In the rare event that you receive a damaged or defective item, please contact our customer support team immediately. We will guide you through the necessary steps to resolve the issue promptly.

  1. Do you offer international shipping?

Yes, we offer international shipping to multiple countries. During the checkout process, you can enter your shipping address to see if we deliver to your location.

  1. How do I care for my garments?

Care instructions can be found on the garment’s label or within the product description on our website. We recommend following the provided care instructions to maintain the quality and longevity of your clothing.

  1. Can I cancel or modify my order?

We strive to process orders promptly, but if you need to cancel or modify your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, depending on the order status.

  1. How can I contact your customer support team?

You can reach our customer support team via email at penniemccall@gmail.com.sg. We will assist you with any questions or concerns.